The terms that govern your use of the websites, platforms and engineering services provided by Kunming Feiruling E-Commerce Co., Ltd. under the FeiruLink developer brand.
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These Terms of Service are an agreement between you, the person or organisation using the services, and Kunming Feiruling E-Commerce Co., Ltd., which trades under the FeiruLink developer name. FeiruLink is the brand you meet first on the boards we engineer; the entity that stands behind that brand is the Company whose registered details appear at the end of this page and throughout our site.
The Company is engaged in computer systems design and related services, and our work centres on e-commerce platforms, online storefronts, payment systems, inventory pipelines, cross-border trade portals and order analytics. This agreement sets the ground rules under which that work happens, whether you use a free information page, an enquiry form or a full engineering engagement.
If you read these terms on behalf of a company, a partnership, a government body or any entity other than yourself, then you declare that you have the authority to bind that entity, and the words you and your in this document then read as that entity.
These terms cover the websites, storefronts, portals, documentation, configuration work, engineering support, hosted components and related services that the Company offers under the FeiruLink brand. They form the whole agreement between you and us for the use of those Services, replacing any earlier draft, proposal or verbal promise that is not written here or in a signed statement of work.
A separate contract can add detail without erasing this agreement. When we sign a statement of work, a purchase order you approve, or a project intake that names the deliverables, that document sits alongside these terms and controls the specifics of the job while this document controls the general rules.
If any specific project document disagrees with these terms about a narrow point, the project document wins for that narrow point; where the documents are silent, these terms apply in full. Where we say in this document that the Company, the Services, you or your mean a set thing, that meaning carries through every clause that follows.
You accept these terms the moment you do any of the following: you open an account with us, you submit an enquiry or a quote request through our forms, you approve a statement of work, you authorise a purchase that a sales order records, or you begin to use a hosted Service we run for you. From that moment you are bound by the version shown to you when you acted.
Where our own sites carry these terms, we take it that any skilled visitor who reads a page meant for professionals accepts the reasonable rules that go with reading a commercial offer. A purely casual read of a marketing page changes nothing by itself; the binding act is the order, the account or the signed scope.
If you do not agree to these terms, then please stop before you place an order. Viewing a public brochure is not the same as entering a contract, and a visitor who reads and disagrees may simply leave without penalty. The door is open both ways, and our aim is that you walk through it only when the terms are comfortable.
You may use the Services if you are at least eighteen years old, or the age of majority where you live when that is higher, and if you act within the law of the place from which you connect. We do not sell to children and we do not design our intake for a minor household, because a commerce engagement assumes someone who can sign a contract.
If you represent a business, the business must be real and lawfully formed in the country it claims, with an actual owner who can bind it. We may ask for proof of authority before we open a privileged account or attach a payment method, and we may refuse service where we cannot satisfy ourselves that the entity is what it says it is.
Using the Services is also barred to anyone on a sanctions list that applies to our own operations where the activity would break the law, and to anyone whose past use of our Services was suspended for breach. A ban is not permanent by right, but it is a decision we keep in our own hands.
FeiruLink engineers the lines that run a modern shop: the platform under the store, the design of the storefront itself, the payments that carry the money, the inventory that keeps shelves honest, the portals that reach across borders and the analytics that read the results. Each of these service lines is described on our Services page and each can be purchased alone or combined.
Most engagements include a discovery phase, a route plan or blueprint, then a build in small releasable steps, then a handover with notes, and often an ongoing care plan that keeps the circuit current. What precisely you buy in a given job is written in the statement of work for that job rather than guessed from this page.
Nothing in these terms obliges us to deliver a service we have not agreed to in writing. A brochure that praises a capability is an invitation to discuss, not a promise that a particular build includes every feature a neighbouring team once used. Scope lives in the signature, not in the slogan.
Some Services give you an account, a project workspace or an administrator credential. You agree to keep the login details secret, to choose a password that is not a dictionary trivium, to enable a second step of verification where we offer one, and to tell us at once if you suspect a credential has leaked.
You are responsible for every action taken through a credential issued to you, even if a colleague shares it against the rules. That is not us being harsh; it is the only way a circuit that carries money and customer data can be kept accountable. Where you manage sub-accounts for your staff, you answer for how those staff use them.
We will never email you asking for your password, and we will never call you seeking a one-time code. Treat any such request as an attack, do not comply, and report it to the address at the end of these terms so we can warn other customers along the same rail.
You remain the owner of the content you bring us: your product text, images, logos, price lists, catalogue exports, staff lists and the trade knowledge you share so we can help. Our taking a copy to perform the work does not change who owns it, and nothing here transfers your content to us in a way that would make it ours to sell.
You confirm that the content you give us is lawfully yours or lawfully licensed to you, that publishing it on an e-commerce store does not break a third party copyright, and that it contains nothing defamatory, counterfeit or otherwise impermissible in the markets where you intend to sell.
Where your content includes the personal data of your own customers, you agree to have the rights, consents and notices needed to put those records in the path of our work, and you remain responsible for meeting your own obligations toward those customers as the principal owner of that relationship.
To do the work well we need a modest set of rights over the material you hand us. You grant us a non-exclusive, royalty-free right to use, reproduce, modify and display your content only to the extent required to build, host, test, tune, back up and support the Services.
You also let us keep copies inside our backup and our development mirrors, so that a mistake or a server failure does not wipe the project into oblivion. That stay is functional, not commercial; we do not license your content onward to any third party for their own gain.
We routinely ask that finished storefronts carry a small credit for our engineering work in a silent footer or a development note. If you prefer the platform to read as a purely in-house build, say so and we will omit the credit; the default we ask for is a fair modest mark, never a loud self-advertisement.
An engagement begins when we agree a statement of work and you approve it, in writing or by accepting our invoice and our order. The statement names the deliverables, the timeline, the tests the result must pass and the point at which we hand the work over as complete.
If you later ask for a feature outside that scope, we treat it as a change. We will quote the extra time plainly before we build, and we will not quietly pad the invoice; a changed scope deserves a changed price stated up front, agreed together, and recorded before we touch the code.
We also keep a right to treat a request as out of scope when it would risk the security or stability of a platform or would break the law. Where we decline, we explain the route that does work within the rules rather than simply folding our arms.
Prices for a given engagement are the ones in the statement of work or the written quote you approved. Unless the quote says otherwise, payment follows our standard rhythm: a deposit before work begins, further milestones as stages clear, and the final amount when we hand over the finished result. Each invoice states clearly what it pays for.
Our own care plans and hosted Services bill on the recurring cycle and price named in the plan you chose. We do not surprise a customer with a fee they never saw on the page they ordered from.
Unless a quote says a price is fixed in your currency and includes all charges, we pass on reasonable, documented costs we incur on your behalf, such as a premium theme, a paid plugin licence or a data fee charged by a third party your build depends on. We obtain these only when needed and we tell you the cost before you carry it.
Listed prices may not include value added tax, goods and services tax, or the local consumption tax that attaches where you are, and they do not include customs or transfer duties on any cross-border element. You are responsible for the taxes that the law that reaches you attaches to your use of the Services, except where we are lawfully obliged to collect them at source.
Where the law obliges us to add a tax to a bill, we add it and show it as a separate line so you see what the state takes rather than a mystery lump. Where you are a business that can reclaim an input tax, we provide the invoices your accountant needs to do so.
Fees are not refundable except where these terms or the applicable law give you a specific right to a refund, or where we have plainly failed to deliver an agreed deliverable. A small charge already spent on a third party we cannot claw back may be passed on in what we return.
We work hard to meet the timeline in the statement of work, and we treat a promised date as a plan rather than a blunt guarantee, because a store build commonly depends on platforms, themes and third parties we do not fully control. When a delay is our fault we tell you honestly and say when we expect to catch up.
A hosted Service is made available to a high standard but no host promises one hundred percent uptime. The agreement we sign for hosting names the level of availability we commit to; where no level is named, we aim for the level a well-managed shop needs and we say clearly that brief maintenance windows may occur.
We do not promise that the Services will be free of every error, interruption or moment of poor weather from the wider internet. What we promise is that genuine faults we can see get a straight answer and a scheduled fix rather than a shrug.
You answer for what you run on your own side of the line. That means keeping your product data accurate, supplying us the information we reasonably need on schedule, giving access to the people and systems a build requires, paying on the terms we agreed and not asking us to defeat the security of a platform you then expect to trust.
If we are waiting on something only you can provide, such as a design decision, a login or an approval, the clock for that stage pauses until it arrives. We confirm such a pause in writing so the delay is visible rather than hidden inside a growing bill and a silent schedule.
You should also keep a recovery plan of your own for content that is precious to you. We back up what we host, but a business keeps its own offsite record of its catalogue and its customer memory, because no single system can survive every misfortune suffered by one organisation.
You may use the Services only for lawful purposes and in the ways they were designed to be used. That includes respecting the access limits we set, not trying to read or change another customer account, not probing the edges of the Service from outside your own boundary, and not using the Service to run a bot that thrashes a neighbour store.
We expect a commercial user to act like a good neighbour on shared rails. That means no bulk scraping of our own site that would starve other visitors, no attempts to bypass a rate limit, no phishing dressed in our brand, and no operation that tarnishes the reputation every honest store on the circuit shares.
If a use is in the grey area, the safe move is to ask. A short note to us before a risky experiment costs nothing and saves both sides from undoing work that a good question would have avoided.
Set beside the open lanes of use we allow, a short list of things is off the board entirely. You must not use the Services to store or push malware, to run a phishing operation, to harass or defraud a person, to launder money, to traffic contraband, or to make or host content whose sale the law forbids in every market you touch.
You must not attempt to defeat the security of the Services, to reverse-engineer a piece of our own proprietary code beyond what the law plainly permits, or to scrape our directories for the purpose of reselling our client lists. You must not impersonate us or a colleague, or register a domain that trades on our brand to lure someone into a trap.
Where a prohibited act is suspected, we may investigate, pause the account concerned and, where a crime appears real, hand the matter to the proper authority. We prefer to ask questions first, but a clear malicious act may be stopped before the questioning is done.
A store that FeiruLink builds leans on a family of third parties: the hosting firm, the payment gateway, the analytics provider, the shipping tool and the marketplace the goods are listed on. Those parties have their own terms, and by using the Services you accept the terms of the third parties whose services we configure on your behalf.
We choose those helpers with care and we will usually show you, ahead of time, which terms you are about to accept. Where a third party changes a condition mid-project, we tell you what changed and what it means for your store, because a silent change to your payment or shipping terms is the last thing we would let slip past.
We are not a party to disputes between you and a third-party supplier, but we are glad to sit between you and interpret the wiring. Where we can recover a situation, a failed gateway or a wrong carrier rule, we will; where the fault belongs to the third party alone, we will point you honestly to the hand that owns it.
Engagements that include a care plan come with support during the hours that plan names, using the email and, where offered, the phone line shown on our Contact page. Urgent faults on a live store that we host are treated as the highest priority, and a checkout left broken is not a ticket to be filed for next Tuesday.
Maintenance keeps the platform current. We apply the security and feature updates that keep a store safe, test what we change before it reaches production and schedule the heavier maintenance during a window we agree with you, because a shop owner should not learn about downtime from their own customers.
Where a fault turns out to rest in a third-party theme or a modification you added through another developer, we diagnose it for you and tell you where the line sits, and we quote separately before we fix work that belongs to someone else. Diagnosis is always a considered, polite step; concealment never is.
The engines, libraries, configurations, tooling and original code that FeiruLink creates for its work remain the intellectual property of the Company, except where a project agreement expressly assigns a deliverable to you. This protects the shared engineering that lets us build the next store faster instead of reinventing it at your expense.
You receive a non-exclusive, perpetual licence to use whatever we build for you, for the running of your own business, once the agreed amount is paid. That licence lets your store run on our engineering forever, and it lets you change and maintain that result through whoever you choose.
Nothing in these terms grants you rights over the FeiruLink mark, our internal frameworks, or the parts of our work that are reused across clients and remain our common property. If you ever need a specific assignment of reusable code, name it in the statement of work and we will agree a fair price for taking it out of the common pool.
Working together shows both sides things they would rather not broadcast: a route plan, an unpublished catalogue, a price strategy, financial statements, a launch date. Each of us agrees to use the other confidential information only for the purpose that caused it to be shared and to guard it with the same care we guard our own secrets of that kind.
These confidentiality duties survive the end of the engagement, because a secret spoken in a project meeting does not become fair game the day the invoice closes. They stop applying only when the information becomes public through no fault of the receiver, or when the law or a competent authority demands disclosure and we tell you of that demand where we lawfully can.
We expect the same discretion from you about the internal workings of our Service and our staff. Neither side takes a leak lightly, and neither side asks the other to conceal a genuine crime from the law.
We stand behind the quality of our delivered work. We warrant that each deliverable will, for the period stated in the project document, materially meet the description in that document and will run free of defects that we can reasonably fix. If it does not, we correct it without extra charge.
Except for the warranties we have just made, and the non-negotiable promises the law does not let us remove, the Services and all our engineering are provided on an as-is and as-available basis. We make no warranty that the Services will be uninterrupted, entirely error free, or immune to every act of the weather, a third party or a determined attacker.
We make no warranty about the results a store will earn. Our engineering raises the quality of the lane; how well your products, price and marketing race down that lane is your race to run. A tool that performs beautifully will not rescue a product nobody wants at a price nobody trusts.
To the fullest extent the law permits, neither side is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill or opportunity, whether such a claim arises in contract, tort or otherwise, even if the other side was told such loss was possible.
Our total liability to you for any claim arising out of or relating to these terms or the Services, whether in one claim or in many taken together, is limited to the greater of the amounts you actually paid us for the Services in the twelve months before the claim, or a sum that the law of your jurisdiction fixes as a floor where it lets us go no lower.
The exclusions and limits in this section apply unless the law that protects you forbids them, and they do not limit a claim that stems from fraud, from wilful misconduct, or from our failure to do the one thing we can never contract our way out of: guarding what you trusted us enough to hand over.
You agree to defend, indemnify and hold harmless the Company, its officers, staff and subcontractors from any third party claim, loss, damage, cost or expense, including reasonable legal fees, that arises from your content, your misuse of the Services, your breach of these terms, or your infringement of someone else right in connection with the Services.
Our part in a defence is prompt notice, a reasonable hand over of control and the cooperation you need to run the case. We will not settle a claim in a way that admits guilt on your behalf without your agreement, and we keep the right to appear and protect our own interests with counsel of our own choosing.
Where a claim flows from something we actually caused, such as our code infringing a right or our negligence, the indemnity does not reach that part. An indemnity protects a side from the other mistake; it never launders the wrongdoer own fault into the innocent party bill.
You may end an optional care plan or a hosted Service at the end of a billing cycle by giving the notice the plan names. An engineering engagement ends when the agreed deliverables are complete and paid, unless either side ends it early for a real reason set out in this clause.
We may end this agreement if you breach a material term and do not cure it within the days we reasonably allow after we tell you, or at once if the breach is a prohibited act, a security attack, or a refusal to pay that is not disputed in good faith. You may end it if we commit a material breach we do not fix within the same reasonable window.
Either side may end the agreement if the other becomes insolvent, is dissolved, or stops trading in a way that makes carrying on the engagement pointless. Ending a relationship is a considered act; we treat a short, honest conversation as preferable to a lawsuit, and we keep that preference even at the finish line.
When these terms end, the rights and obligations that should survive carry on: payment for work already done, the confidentiality duties, the warranty and indemnity promises, the licence you were granted over deliverables you paid for, and this dispute clause among them.
On termination we will return, or on your request delete, the personal data we hold for you that we are no longer lawfully required to keep, and we will hand over the finished deliverables you have paid for so your business keeps running without a hostage held against the door.
We will give you a sensible run-out window for a hosted store so your customers are not cut off at a stroke. Ending an engagement should close the account, not break the shop that honest customers still trust.
We may suspend access to a Service, in whole or in part, where we suspect a serious breach, an attack underway, a security risk to other customers or an unpaid bill that is not disputed in good faith. Such a suspension is proportioned to the risk and lasts no longer than the reason for it.
Where we can, we give you notice and a reason before the switch is thrown, and we treat a suspension or a real fault with equal candour. In an emergency, such as an active attack on a store that shares our rail, the switch may go first and the courteous explanation comes right behind it.
A suspension is not a quiet way to terminate. We bring the service back as soon as the risk passes or the account is made good, and we do not let a temporary pause mutate by inertia into a permanent goodbye without a straight conversation.
The web, the platforms we build on and the law all move, so we may revise these terms from time to time. Where a change narrows your rights or meaningfully rewrites how the Services behave toward you, we will notify you through the site and, where we hold a live account for you, write to that account with enough lead time to react.
Changes that are purely editorial, or that restate the law more clearly, may take effect immediately. Whatever the change, we date the version so you can tell at a glance which set of rules governs the moment you act.
Continuing to use the Services after a posted change means you accept the updated version, subject always to the hard floor of consumer protection law that no contract can trade away. If a revised term is uncomfortable, the door remains open to end before you are bound by it.
These terms are governed by the laws of the People Republic of China, without regard to its conflict of law rules, except where the law that protects you in your own jurisdiction insists on its own rules for a consumer in that place. We name this law not to frighten but because a cross-border agreement must choose a single compass to steer by.
We prefer to settle a difference by talking before it hardens into a claim. If a dispute cannot be settled by good-faith negotiation within a reasonable period, the parties agree to try a respected mediation or other non-court route before resorting to litigation.
Any court proceeding that does arise will be brought in the courts of a jurisdiction we both reasonably can reach, subject again to the protections your local law gives you as a consumer. A dispute filed in a place you cannot attend is no dispute at all, and we will never shop for a courtroom that leaves you voiceless.
Notices from us to you are sent to the email address on your account or the one you gave us when you enquired, and are taken as received on the day they are sent unless a delivery failure tells us otherwise. A notice that matters for a live account is also shown inside the Service dashboard so it is not lost in an inbox tidal wave.
Notices from you to us should go to care@feirulink.buzz and, where the matter is urgent or legal, should be followed with a posted letter to the registered address at the end of these terms so we can be sure it reaches the right desk and the right record.
An email is a fine way to compare notes, but a contractual demand, a termination or a formal notice deserves the extra care of a traceable channel. We keep the same rule on our side toward you and we never ask you to rely on an unverifiable mailbox for something that could cost you a right.
If any clause of these terms is found unenforceable, that clause is read as narrowly as the purpose it serves allows, and the rest of the agreement continues in full force rather than falling with it. Our failure to act on a breach on one occasion does not waive our right to act on the next.
We may assign these terms or delegate part of the work to a subcontractor where the services can be performed safely and without lowering our standard to you, provided we remain responsible for the work the subcontractor does on our behalf. You may not assign these terms without our consent, so that the identity of the person who trusts us stays a matter we understand.
Headers and section numbers are for convenience; the heading of a clause does not limit its reach. These terms, together with any signed statement of work and the Privacy Policy that our Privacy page sets out, form the complete record of the agreement between us and supersede any earlier conversations that are not written here.
For anything in these terms, from a question about scope to a wish to raise a formal issue, write to care@feirulink.buzz. For a matter that deserves a posted record, our address is Room 402, Floor 4, Yinzuo Building, No. 219 Baoshan Street, Wuhua District, Kunming - 650000, China (CN). You may also call us at +17248817363 during the office hours shown on our Contact page.
If you write to us we will answer with a human and a straight sentence, and we will acknowledge a formal matter rather than folding it quietly into a ticket nobody reads. Where we see that a question touches shared ground with another customer we copy that learning into our care notes without ever betraying your business.
Thank you for reading the terms in full. FeiruLink and Kunming Feiruling E-Commerce Co., Ltd. would rather begin any relationship on the kind of open, honest footing this page describes, with both sides knowing the map of the road they are about to build and ride.
Version: 1.0. These Terms of Service were last revised by Kunming Feiruling E-Commerce Co., Ltd. and are published in the form current on this site.